• A major failure with services has occurred. This means:

 

>    a reasonable consumer would not have acquired the services if they had known the nature and extent of the problem.

>    the services are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time.

>    the consumer told the supplier they wanted the service for a specific purpose but the services,  do not achieve that purpose and cannot easily or within a reasonable time be made to achieve it.

>    the consumer told the supplier they wanted a specific result but the services, and any resulting product, do not achieve that result and cannot easily or within a reasonable time be made to achieve it.

>    the supply of the services has created an unsafe situation